Privacy policy
VAUX Park Street, 60/10 Park Street, Colombo 02. Operated by Vauxhall Colombo Pvt Ltd. Last updated 13 November 2026.
The short version
- We collect only what we need to take your booking, verify who is staying, keep the building safe and meet the law.
- We never sell your information. We share it only with our own team and service providers who need it, and with the authorities where the law requires.
- You can ask us to see, correct or delete your information at any time: concierge@vaux.co.
Who we are
VAUX Park Street is operated by Vauxhall Colombo Pvt Ltd, 60/10 Park Street, Colombo 02, Sri Lanka. We are responsible for the personal information described in this policy. For any privacy question or request, email concierge@vaux.co or message us on WhatsApp at +94 777 92 8289.
What this website collects
This website does not ask for your personal details and does not use advertising or tracking cookies. Like most websites, our hosting provider keeps short technical logs, such as your IP address, browser type and the pages requested, to keep the site secure and working. Our pages load their typefaces from Google Fonts, which means your browser connects to Google when a page opens.
When you book on this website, the booking box is provided by SiteMinder, our booking engine. The details and payment information you enter there go to SiteMinder and its payment partners, who process them for us under their own security standards. SiteMinder may set cookies needed for the booking to work.
Links on this website to WhatsApp, Google Maps, Google and Tripadvisor take you to those services, which have their own privacy policies.
What we collect for your stay
To confirm a booking and register everyone staying, we ask for:
- your full name, email address, confirmed phone number and permanent or residential address
- the names of the other guests in your party
- identity verification, such as a photo of your passport, identity card, driving licence or visa, and in some cases a selfie to match it
- payment information for your booking and deposit
For the safety of guests and the building, common areas are covered by CCTV, and access to each apartment is logged.
How we use it
- to manage your booking, stay and deposit, and to contact you about them
- to verify your identity and register guests with the local authorities where the law requires
- to keep guests, staff and the building safe and secure
- to answer your questions and requests
- to meet our legal, tax and accounting obligations
Who we share it with
Your identification information is not shared with others. We share only the following with in-house staff and service providers, as required and on a need-to-know basis:
- Your name: your first name as it appears on your booking
- Verification information and status: whether your identity has been verified, and the names and identities of the guests staying
- Your phone or contact details: so we can reach you if needed
We also share information with the authorities where the law requires it, for example for guest registration. We never sell your personal information.
How long we keep it
We keep your information only for as long as we need it for your stay and to meet our legal, tax and accounting obligations, and then delete it securely.
Your rights
You can ask to see the information we hold about you, have it corrected, or have it deleted when we no longer need it. You can also object to how we use it. These rights apply under Sri Lanka’s Personal Data Protection Act, No. 9 of 2022, and guests from the European Union and the United Kingdom have the same rights under the GDPR. To make a request, email concierge@vaux.co. If you are not satisfied with our answer, you can complain to the data protection authority in your country.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.