Frequently asked questions
Quick answers for guests of VAUX Park Street, Colombo 02. Can’t find what you need? Message our concierge on WhatsApp at +94 777 90 8289, any time.
Booking and payment
How do I book?
Book direct on this website, in your own language, and enjoy early check-in when available. You can also message our team on WhatsApp at +94 777 92 8289 or email stay@vaux.co.
Is there a security deposit?
Yes. We take a USD 250 security and damage deposit, which is refunded after you depart. Questions about payments or your deposit go to stay@vaux.co.
What is the cancellation policy?
The cancellation terms for your rate are shown before you confirm your booking and in your confirmation email. For changes or cancellations, email our reservations team at stay@vaux.co.
Where can I read the house rules?
Everything is in our rental agreement, terms and conditions, with a 30-second summary at the top.
Arriving and leaving
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. Earlier or later times are not guaranteed, but ask us: direct bookings get early check-in when available.
How do I get from the airport?
Bandaranaike International Airport (CMB) is north of the city, usually 45 minutes to an hour by car via the expressway, depending on traffic. PickMe and Uber both work from the airport, or we can arrange a car with driver through our trusted transport partner to meet you in arrivals. Message us your flight number on WhatsApp or email stay@vaux.co for a price. See Getting around.
Do I need a visa?
Most visitors need an Electronic Travel Authorisation (ETA) before they travel. Apply only through the official website, eta.gov.lk. Nationals of 40 countries currently receive a free 30-day tourist ETA.
Do I need to register?
Yes. Everyone staying is registered in advance and shows valid ID, as the law requires.
Is there parking?
Yes. There is covered parking on the ground floor behind a private gated entrance, with a private lift lobby for hotel guests.
Your loft
What is in the kitchen?
Every loft has a full kitchen with a washing machine and a dishwasher, so you can self-cater and do your laundry at home.
Is there air conditioning and Wi-Fi?
Yes. The whole building is air conditioned and set to your requirements, and Wi-Fi is included. You will find the Wi-Fi details in the private guide in your loft.
Can I have an extra bed?
Yes. A single rollaway bed can be added to any loft on request, for USD 20 a night payable at check-in, subject to availability. It is usually set up in the living area.
Do you have cots and high chairs?
Yes. Cots and high chairs are available on a first-come, first-served basis. Tell us your children’s ages when you book and we will set them aside if they are free. For baby supplies, play areas and doctors nearby, see Travelling with little ones.
How does housekeeping work?
Fresh linen and towels are ready on arrival. There is no daily maid service; on stays of more than 7 days we clean every 4 days. Extra cleans can be booked from USD 30 (2-bedroom), USD 35 (3-bedroom) and USD 70 (penthouse); prices may change.
Are electricity and water included?
Yes, within fair-use limits: 30 kWh of electricity and 1,200 litres of water a day for the 2- and 3-bedroom lofts, and 60 kWh and 2,000 litres for the penthouse.
House rules
Can I have visitors?
Yes, during the day. Visitors must register at the security office first, and overnight visitors are not allowed. Unregistered overnight visitors are charged USD 50 a night.
Can I smoke?
No. Smoking is not allowed in the building, and a penalty from USD 100 applies.
Are pets allowed?
Pets are not allowed. Guide animals are welcome with our prior permission.
When are the quiet hours, and when is the pool open?
Quiet hours are from 11pm to 8am. The rooftop pool and sun terrace are open from 6am to 10pm.
During your stay
How do I reach the team?
Our concierge is available 24/7 on WhatsApp at +94 777 90 8289. For bookings, changes, payments and invoices, contact our reservations team on WhatsApp at +94 777 92 8289 or email stay@vaux.co. For other enquiries, email concierge@vaux.co.
Where can I buy groceries, medicine or a SIM card?
Supermarkets, a gourmet deli, pharmacies (one open 24 hours) and the Dialog customer centre are all within a few minutes’ walk. See Groceries and essentials.
What is there to do nearby?
See what is on our doorstep, and our Explore Colombo guides for food, families, fitness, nightlife and more.
What do I do in an emergency?
Call 1990 for an ambulance, and let our concierge know straight away on WhatsApp at +94 777 90 8289. The nearest hospitals are listed in Groceries and essentials.